J75 by JUMP - Help & Information

Frequently Asked Questions

Promotion Rules

Promotions do not apply to clearance items unless otherwise stated.

Promotions do not apply to gift cards.

Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the J75 by JUMP employee discount.

Qualifying promotion amount applies to merchandise only, excluding Gift Cards, packaging, sales tax and shipping and handling charges.

Returns and exchanges are subject to J75 by JUMP's return policy.

Offers are non-transferable.

J75 by JUMP has the right to cancel any promotion at any time without notice.

Free shipping cannot be used on clearance items or gift cards.

Free shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, military and air force bases.

Size Chart

Available Payment Options

Privacy Policy

It is important to us to protect your privacy. We never sell, loan, rent, trade or give away your name, email, address or any other personal information. All information collected in regards to the web pages on our site you have visited, your IP address, and personal information given during your order and registration process - is only used to enhance your shopping experience. We only use your email and telephone number to communicate with you about your current orders. We use the email addresses to let you know about exciting information pertaining to J75.

Shipping & Return Policy

  • Shipping Information

    Most orders will ship out within a day of ordering, however some orders will take 24-48 hours to process. Your order will be shipped via standard shipping unless you select an alternative. We do not ship on Saturdays, Sundays, or holidays.. Please also note that we are unable to ship to PO Boxes.

  • United States (48 contiguous United States)

    The cost for standard shipping is $7.95. All orders will ship within 2 business days and will be received in 5 - 7 business days.

  • Alaska and Hawaii Customers

    The cost for shipping is $24.95 for each item in the order. Items going to Alaska and Hawaii are shipped via FedEx or UPS and arrive within 7 business days.

  • Expedited Shipping Methods

    For expedited shipping, orders must be placed by 1PM EST on the business day they wish the order to ship. Any orders placed after 1PM EST will ship the following business day.

    Standard Overnight: The cost for shipping is $39.95 for the total order. Ships to all US states within 1-2 business days, with some limitations on Alaska and Hawaii.

    Expedited Shipping: The cost for shipping $24.95 for the total order. Ships to all US states within 3 business days, with some limitations on Alaska and Hawaii.

  • Military/Air Force Base Customers

    The cost for shipping is $14.95 for each item in the order. Your order will ship via USPS (United States Postal Service). Please allow 1-2 weeks for delivery.

  • Canadian Customers

    The cost for shipping is $24.95 for each item in the order. Please allow 7-10 business days for order processing and shipping. Please also note you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your J75 by JUMP invoice. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card. The maximum refusal fee is $49.90.


    J75 by JUMP has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.


    International shipping is currently available WORLDWIDE from J75 by JUMP. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


    To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php


    All inquiries regarding your international order should be directed to International Checkout at:
    EMAIL: support@internationalcheckout.com
    Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

  • Lost Packages

    Risk of loss or damage while shipping passes to the customer upon transfer from J75 by JUMP to the carrier. We will provide you with tracking information for each package but in the unlikely event of merchandise damage or loss during transit, it is the customer's responsibility to file a claim with the carrier. For more information about placing claims with FedEx please visit www.FedEx.com. Information about placing claims with UPS please visit www.UPS.com.

  • Refused or Unclaimed Shipments

    Customer's that refuse shipments and/or fail to claim packages shipped to them will be charged for any shipping and restocking fees incurred while returning the goods to J75 by JUMP. This amount will not be refunded to your credit card.

  • Sales Tax

    We are required by law to charge sales tax in the following states; New Jersey, and California. Orders shipped outside of these states will not be charged sales tax.

  • Returns

    J75 by JUMP will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please email us at hello@j75shoes.com to obtain a prepaid return shipping label to use to ship the items back to us. This label is a prepaid FedEx or UPS shipping label. Shipping charges are not refundable and there is a $7.95 per order return fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 10 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. You may also request a return by phone 1-855-JUMP-J75, email hello@j75shoes.com or by live chat. Usual turnaround time is 1 – 2 weeks from time shipped to when refund is issued.

    For Canada and International Orders, please email or call us to receive a return authorization number. Ship the shoes back to us using a courier service that provides a tracking number. A prepaid label will not be provided and you are responsible for the cost of shipping the shoes back to us. As with domestic orders, shipping charges are not refundable and there is a $7.95 per order restocking fee. Returns will be refunded in the original method of payment.

    We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at j75shoes.com.

  • Exchanges

    If you would like to exchange an item, we suggest that you place a new order for the item that you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item.

  • Returns/Exchanges for Defective Items

    If you should receive defective merchandise or an item that is different from the invoice, it may be exchanged or returned for a refund within 60 days of purchase.

    J75 is happy to handle repairs (free of charge) which result from a manufacturing defect. However, we cannot handle repairs that are the result of normal wear and tear.

    If you believe that there is a defect in materials and/or workmanship, for fastest results you should return the item to the place of purchase. If you wish to have us repair your item, contact J75 Customer Service by phone at 1.855.586.7575 or by email at hello@j75shoes.com for instructions on how to return the item to our offices for inspection. We will repair or replace your item free of charge if we determine, upon inspection, that the damage is due to a manufacturing defect. Typical turn-around time is three to four weeks.

  • Sale and Discounted Merchandise

    Please note that all discounted sales are final and we do not accept returns or exchanges on them. This includes web purchases, sample sales, and studio sales.

  • Goods Not Purchased from Our Website

    J75 is unable to accept returns on items bought from our retail or e-commerce partners. In such cases, the individual retailer's own return policy will have jurisdiction over your purchase. If you find yourself dissatisfied with something purchased from one of our retail or e-commerce partners, please return the goods to their store with proof of purchase for the appropriate refund, credit or exchange.